Refund Policy

Last updated: October 8, 2026

1. Scope

This refund policy applies to monthly, quarterly, and annual digital subscriptions purchased through the ATRADX website. Due to the nature of digital licensing products, refunds are subject to the terms below.

2. Cooling-off period and timely requests

Where applicable law (for example EU consumer protection law) grants you the right to withdraw from a digital service contract within a specified period after purchase (typically 14 days), and you have not yet activated a license code or explicitly waived this right, statutory refund protection applies. Please submit a refund request through our contact page within the cooling-off period, and we will process it as soon as possible after confirming eligibility.

3. Technical issue refunds

If the licensed desktop software experiences persistent technical failures after installation and you have cooperated with us in reasonable troubleshooting efforts without resolution, you may request a refund within 14 days of activation. Refund requests must include a detailed error description, screenshots, or diagnostic information for verification. If the failure is attributable to our responsibility, we will issue a full or partial refund at our discretion.

4. Non-refundable cases

The following cases are generally non-refundable: (a) the license has been activated and more than 14 days have passed; (b) inability to use the software normally due to improper exchange connection settings (such as API key misconfiguration, insufficient permissions, or IP restrictions) without cooperating in troubleshooting; (c) operational issues caused by exchange API updates, exchange system failures, or abnormal market conditions; (d) license termination due to violation of the Terms of Service (such as multiple activations, reverse engineering, or resale of license codes); (e) requests beyond the applicable statutory refund period and not qualifying as a technical issue refund.

5. Amount discrepancies and payment errors

If the actual received amount differs from the order amount due to on-chain fees or other reasons, we will handle it based on verification: if the amount is short, the order may be confirmed after the difference is made up within a specified period; if the amount is in excess and not intentional to the user's advantage, the excess will be returned or handled through mutual agreement. If you sent payment to the wrong address or network, refunds are generally not possible unless we are actually able to recover the funds.

6. Refund process

Refund requests must be submitted through the contact page, stating the order number, payment transaction hash, and reason for the request. We will review and respond within 7 business days of receiving the request. If a refund is approved, the amount will be returned in USDT via the original payment path; the arrival time depends on network confirmation speed. Any previously generated license code will be voided before the refund is issued.

7. Renewal and cancellation

Subscriptions that remain active at expiration will automatically renew at the then-current price (if applicable). If you do not wish to auto-renew, please cancel before the current period ends. After cancellation, you may continue using the software through the end of the current billing period; the license expires automatically at term end with no additional charges. Cancelling a subscription is not the same as requesting a refund.

8. Legal precedence

If any provision of this Refund Policy conflicts with applicable mandatory law in your jurisdiction — particularly consumer protection legislation — the mandatory law prevails. We do not seek to exclude or limit any statutory rights you hold under applicable law.

9. Contact us

If you have any questions about this Refund Policy or a refund request, please contact us through our contact page and we will respond as soon as possible. Go to contact page